Shipping & Delivery
At Nouveaux, we’re committed to ensuring that your shilajit products are delivered to you in the fastest and safest way possible. Below, you'll find all the essential details regarding shipping and delivery.
Shipping Times
We aim to process and ship all orders within 2-3 business days. Once your order is dispatched, you’ll receive an email with your tracking information. Please allow 4-6 business days for tracking to update after you receive your confirmation email.
Estimated Delivery Times:
- Domestic Orders (Within [Your Country]): 5-10 business days
- International Orders: 10-20 business days
Please note: Delivery times can vary depending on your location and any potential customs delays.
Shipping Rates
We offer free shipping on all orders over [$X]. For orders below this amount, a flat shipping rate of [$Y] will be applied at checkout.
International Shipping
We proudly ship to most countries worldwide. However, please be aware that international shipments may be subject to customs, duties, or taxes, which are the responsibility of the customer. Nouveaux is not responsible for any additional fees that may apply after your order has been shipped.
Tracking Your Order
You can track your order with the tracking number provided in your confirmation email. Please allow 4-6 days for tracking to become active. If you haven’t received your tracking number after 7 days, please contact our support team for assistance.
Lost or Delayed Packages
While we work with reliable shipping partners, sometimes delays may occur due to factors beyond our control (e.g., customs, carrier issues). If your package hasn’t arrived within the expected timeframe, please reach out to us, and we’ll assist you in locating it.
Damaged Items During Shipping
We take great care in packaging your order to ensure it arrives in perfect condition. In the rare case that your item arrives damaged, please contact us immediately with your order number and a photo of the damaged product. We’ll arrange for a replacement at no additional cost.
Customs, Duties, & Taxes
For international customers, your order may be subject to customs duties and taxes imposed by your country of residence. These charges are not included in our pricing and are the responsibility of the customer upon receiving the package.
Order Changes & Cancellations
Need to make changes to your order? We allow changes or cancellations within 24 hours of placing your order. If your order has already been processed or shipped, we won’t be able to modify it.