Privacy Policy

Last updated: September 27, 2024

This Privacy Policy describes how Nouveaux.us (referred to as "the Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website, Nouveaux.us  (the "Site"), or communicate with us in connection with the Site (collectively, the "Services"). For the purpose of this Privacy Policy, "you" and "your" refers to any user of the Services, whether you are a customer, a website visitor, or any individual whose personal information is collected as described herein.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. If we make changes, we will post the revised policy on the Site and update the "Last updated" date. Please review this page periodically to stay informed of any updates.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information about you from various sources. The types of information we collect and how we use it depend on how you interact with us. We may use your personal information to:

  • Communicate with you
  • Provide, improve, and personalize our Services
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and those of our users

What Personal Information We Collect

Information You Provide Directly:

  • Contact Information: Name, address, phone number, email address
  • Order Details: Billing and shipping information, payment details, and order history
  • Account Information: Username, password, and other account security details
  • Shopping Information: Items you view, add to your cart, or purchase, as well as any reviews or loyalty points you accrue
  • Customer Support: Any information you provide when communicating with our support team

Information We Collect Automatically:

  • Usage Data: Information about how you access and interact with our Site, including IP address, browser details, and device information
  • Cookies and Tracking: We use cookies and other tracking technologies to collect data about your browsing activity on our Site

Information from Third Parties:

  • We may receive personal information from third-party service providers, including Shopify and payment processors, to assist with order fulfillment and other operations.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, manage your account, and facilitate shipping and returns.
  • Marketing and Advertising: To send promotional communications and tailor our advertising to your preferences.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.
  • Customer Support and Service Improvement: To assist with inquiries and enhance your experience on our Site.

Cookies

We use cookies to improve your experience on our Site, including enabling essential functionalities, conducting analytics, and delivering personalized content. You may opt out of cookies through your browser settings, though this may impact your use of some features.

How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • Service Providers: To vendors that assist in providing our Services (e.g., payment processors, shipping providers).
  • Business and Marketing Partners: To affiliates or partners for marketing purposes.
  • Legal Compliance: To comply with legal obligations or protect our rights.

Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices of these third-party platforms. Please review their respective policies before sharing any personal information.

Children's Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Security and Retention

We take reasonable precautions to secure your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain your data only as long as necessary for the purposes outlined in this policy.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, contact us at the email provided below.

International Users

If you reside outside the United States, please note that your personal information may be transferred to, stored, and processed in the U.S. or other jurisdictions. We comply with applicable legal requirements for the international transfer of personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@nouveaux.us