Frequently Asked Questions
Where is my order?
We understand waiting for your Nouveaux shilajit can be exciting, so we've made it easy for you to track your order. You can check out our detailed Shipping Guide and track your order [here]. Please note that due to the nature of our high-demand, premium product, shipping times may vary slightly based on your location.
What is my tracking number?
Tracking information is typically available 4-6 days after placing your order. If you haven’t received your tracking number after 7 days, please feel free to reach out to our support team for assistance.
Order Cancellations
We understand that sometimes things change. If you need to cancel or modify your order, please contact us within 24 hours of placing your order.
Cancellation Terms:
- Cancellations must be requested within 24 hours of the purchase.
- Unfortunately, we cannot cancel your order once it has been processed or shipped.
- For more information, view our full Refund Policy [here].
My Item Arrived Damaged
Although we pack every order with care, about 1 in 1000 shipments may arrive damaged due to issues during transit. If your order arrives damaged, please get in touch with us as soon as possible.
To help us resolve this for you, we’ll need:
- Your order number
- A clear photo of the damaged product
Once we’ve received this information, we will be happy to send you a replacement free of charge.
Customs and Tax Charges
Please be aware that customers are responsible for any applicable customs duties or tax charges when receiving their order, depending on their country's regulations.
Contact Us
If your question hasn't been answered here, don’t hesitate to reach out to our customer support team. We’re here to help and will respond within 1-2 business days.